GET IN TOUCH
Before reaching out to us, we recommend to firstly check our FAQ page below. Here, you will find detailed answers to most questions, so you won’t have to wait for a response from us. If your question isn’t answered, you are always welcome to contact us using the contact form, or by directly sending an email to our email address provided below. We strive to respond to emails within 24 hours on business days. Please note that we are closed on Sundays, and inquiries during this time will be processed on the next business day.
Contact form
FREQUENTLY ASKED QUESTIONS
WHEN WILL MY ORDER BE DELIVERED
The average delivery time for our packages is 6-10 business days. Our company cares greatly for the environment. That is why we have chosen to only ship out the orders once a minimum threshold has been reached. This way we can save greatly on Shipping Emmisions. We sincerely hope our customers understand and want to help us make a difference.
HOW CAN I TRACK MY ORDER
Once your order has been shipped, you will receive a Tracking Numberthat allows you to track your parcel. Please also check your junk mail folder, as our emails may sometimes end up there. Please note that it may take a few business days for the track & trace system to become active.
DO YOU OFFER REFUNDS OR EXCHANGES
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please feel free to contact us within 30 days of delivery, so we can arrange a refund or exchange.
MY QUESTION IS NOT LISTED HERE
Feel free to reach out to us at contact@exsenzia.com